Effective date: 12 August 2026.
This Refund Policy explains when and how a refund of payments related to subscriptions, individual purchases and the use of digital features within Zvezdana may be considered. The goal is to keep the rules clear, predictable and fair, in line with applicable law and the nature of a digital service.
Purchases are made through Google Play or Gumroad
Zvezdana sells subscriptions and individual purchases through two separate storefronts, depending on where the purchase was made: the Android app (Google Play) or the website (Gumroad). In both cases Zvezdana never receives or stores your card details and cannot issue a refund itself — the refund is processed by the seller for the channel you used, as described below.
Purchases inside the Android app (Google Play)
If you purchased inside the Android app, Google Play processed the charge. Google (Google Ireland Ltd.) is the merchant of record for that transaction — Google takes the payment, issues the receipt, handles VAT and processes refunds.
Request a refund from Google:Google Play → Menu → Subscriptions and purchases → select the item → “Report a problem”, or via Google Play Help. Subscriptions are also cancelled in Google Play; deleting your Zvezdanaaccount does not stop billing. Google’s own refund windows and conditions apply to those requests.
Purchases on the website (Gumroad)
If you purchased on the website, Gumroad, Inc. (USA) processed the charge. Gumroad is the merchant of record for that transaction — it charges your card, issues the receipt, handles EU VAT and processes refunds. Prices are shown in EUR, while the charge is processed in USD at the exchange rate in effect at the time of the transaction; the line on your card statement reads GUMROAD.
Managing your subscription and refunds:manage or cancel your subscription via the link in Gumroad’s confirmation email, or at app.gumroad.com/library, signed in with the email you paid with. You can request a refund from us at support@zvezdana.ai — we can trigger a refund on our side through Gumroad — or directly from Gumroad.
This Policy describes how Zvezdana handles the entitlements on your account (granting, correcting, technical faults) and when we will support your request to Google or Gumroad — contact us at support@zvezdana.ai and we will help verify the transaction and your account balance.
This Policy applies to subscriptions, individual purchases and the use of digital features inside Zvezdana. It should be read together with the Terms of Use and the Privacy Policy.
In case of conflict between this Policy and the Terms of Use, the Terms of Use apply unless this Policy expressly provides otherwise for refund matters. Nothing in this Policy excludes consumer rights that cannot be excluded or limited under applicable law.
If you believe there is a basis for a refund or transaction correction, we recommend contacting support as soon as possible and, where feasible, within 30 days of purchase so the issue can be reviewed while transaction and technical records are readily available. This period is an operational recommendation and does not limit any rights you may have under applicable law.
Zvezdana is a digital SaaS service. A subscription and individual purchases provide access to software features. This access is not money, electronic money, an investment instrument or virtual currency and cannot be exchanged for money or other value outside the app.
The digital service is delivered electronically, via your account and the app interface. Once a subscription or individual purchase is successfully allocated to your account, you can access digital features. When you trigger a feature and digital content is generated or made available via your account or interface, the service is considered performed in full or in the relevant scope, depending on the nature of the feature.
Where applicable law provides for a withdrawal right for distance contracts, you acknowledge that delivery of the digital service may start immediately after purchase or subscription, or after feature activation, to the extent permitted by law.
A refund may be considered in particular in the following situations:
In such cases, the solution may be a refund, re-allocating the purchased benefit, correcting balances, repeating the operation or another reasonable solution, depending on the nature of the problem, the extent to which the digital service has already been performed, applicable law and the available technical evidence.
Each request is reviewed individually. Submitting a request does not automatically mean that a refund will be granted.
Refunds are generally not granted in the following situations:
Zvezdana does not guarantee that every result will be fully accurate, subjectively satisfactory or applicable in all circumstances. The Service is an interpretative digital service and may depend on the quality of the data you provide, model limitations and the nature of AI processing.
A subscription and individual purchases provide access to software features and are generally not subject to buyback or exchange for money. Individually purchased items may remain on your account and be used later, while any unused monthly allowance from a subscription does not carry over to the next month, unless stated otherwise for a particular plan, package, promotion or feature.
The mere fact that you have an unused monthly allowance or unused individual purchase does not automatically mean you are entitled to a refund. However, you may contact support to check whether there is any legal or factual basis for a refund in light of applicable law, the circumstances of purchase, the amount of time passed since purchase and internal system records.
When reviewing such requests, we may consider whether the purchased benefit was never used, whether the digital service had already started being performed and whether there are technical or legal reasons that justify a refund.
Promotional, bonus or freely granted benefits are not subject to refunds.
If you suspect a technical error, a charge without allocation of the purchased benefit, a double charge or a situation where a charge was made but the result was not delivered, the fastest path is to contact support first. In many cases the issue can be quickly checked and resolved without needing a formal refund.
For verification, we may ask for basic information about the account and transaction, such as the account email, approximate purchase date and time, amount, description of the problem or transaction ID. We do not ask you to send us full card details.
All corrections may be logged in internal system records and transaction history to prevent abuse and resolve disputes.
Send your request for problem review or a refund to support@zvezdana.ai.
Where possible, include in your message:
Incomplete requests may slow down processing. Support may propose an alternative solution, such as re-allocating the purchased benefit, correcting balances or repeating the operation, where more appropriate than a refund.
Before initiating a chargeback or formal dispute via your bank, card scheme or payment processor, you should first attempt to resolve the issue directly with support at support@zvezdana.ai.
In many cases the issue can be resolved more quickly and easily through transaction review, balance correction or another reasonable solution.
If the issue cannot be resolved through the initial communication, support may further review the request using technical records and transaction history before providing a final response.
If a chargeback is initiated without a prior attempt to resolve the problem with support, Zvezdana may temporarily limit access to your account or certain features while the dispute is pending, in order to protect against abuse and safeguard the system.
We aim to respond to requests for problem review or refunds within a reasonable timeframe. Typically, you can expect an initial response within 1–3 business days, while more complex cases may require additional time for checking technical logs, account history and transaction data.
Submitting a request does not automatically mean a refund will be granted. If a refund is approved, the time for the funds to appear on your account depends on banking systems, payment processors and their processing timelines.
If you are not satisfied with the initial support response, you may reply to the same email and request a further review of the case with any additional relevant information.
For questions about this Refund Policy, transactions or reporting a problem, contact us at: support@zvezdana.ai